Satisfaction Guaranteed
At Hair Fetish Dolls, we take pride in providing high-quality, custom glueless wigs that are made with care, attention to detail, and integrity. Our goal is to ensure you feel confident in your purchase, and we stand behind our work 100%. That’s why we offer a Satisfaction Guarantee—but we also want to make sure everything is clear so that we create a fair, balanced process for both you and us.
What Does Satisfaction Guaranteed Mean?
If your wig does not look the way it is supposed to—meaning there is a clear issue with how it was made—we will issue a 100% refund. However, there are a few key guidelines to understand before making a claim:
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Refreshing the Unit – All wigs are human hair, and human hair must be refreshed after being packed and shipped. Shipping can cause the style to be slightly compromised, which is normal. Before assuming the wig isn’t right, you must refresh the unit as instructed. This includes restyling and setting it properly.
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Understanding Lighting & Color Variations – Wig colors will look different depending on the lighting.
- We use LED lighting when photographing and styling our wigs. This is similar to ring light lighting, which enhances true-to-color tones.
- Most home lighting has a soft yellow hue, which can make the wig appear slightly warmer or darker.
- Outdoor lighting can also shift the color based on natural sunlight exposure.
Because lighting plays such a huge role in how colors appear, we do not accept returns or refunds based on color expectations alone. If you are unsure about color, we recommend researching how lighting affects hair tones before purchasing.
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Styles Must Be Retouched – Styles will always be slightly altered after being packed and shipped. This is normal for human hair wigs. We make it clear before purchase that touching up the style will be necessary upon arrival. If styling and maintenance are not something you are comfortable with, we suggest working with a professional stylist who can assist you.
If a Return is Needed
If, after refreshing and restyling, you still believe the wig does not match what you ordered:
- We will begin production to restyle the unit.
- During this process, we will FaceTime you or send a video to show the wig being refreshed and restyled.
- If, after restyling, the wig looks as it should, there will be a fee for the service since this takes time out of our production schedule.
- If the wig still does not match the original order, we will honor our 100% money-back guarantee.
Our Commitment to Integrity
We believe in fairness and transparency. Our goal is to make sure you get exactly what you paid for, while also protecting our business from unfair claims. We make every effort to clearly explain the process before you order, so there are no surprises. We encourage you to reach out with any questions before purchasing—because when you’re happy, we’re happy!
By purchasing from HairFetishdolls, you agree to these terms, and we appreciate your trust in us to provide you with high-quality, custom wigs.