GENERALLY, ALL ORDERS ARE SHIPPED 3-15 BUSINESS DAYS AFTER YOUR ORDER HAS BEEN PLACED. If you are getting a unit customized it can take longer due to units being customized in the order which is placed.
Please allow up to 2 days for Hair Fetish to process and approve your order for shipping.
Wig orders come with $100 insurance, we encourage you to add additional insurance in the event your package is mishandled with USPS. You can leave your insurance request in your check out box and we will contact you before we ship your item with the insurance pricing.
IF YOU SUSPECT YOUR ITEM HAS BEEN MISDELIVERED OR LOST- PLEASE PUT IN A CLAIM WITH USPS/UPS. WE CANNOT ASSIST WITH LOST OR DELAYED PACKAGES WITHOUT A CLAIM NUMBER.
For all orders
We have your contact information, all updates will come to whichever way you checked out via email /text. Pls, reframe from contacting for updates if your order is within your shipping policy. We take pride in providing you with great quality and don't want to feel rushed during the process.
Store pick ups
All order placed online have to be shipped. We have to provide tracking information to prove that you receive your items in the event something was to happened.
LATE | DELAYED SHIPMENTS
Hair Fetish will not be responsible for late or delayed shipments due to inclement weather, holidays, natural disasters, and/or carrier delays. Please keep in mind, observed holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
FAILED DELIVERY | REFUSED SHIPMENTS | INCORRECT SHIPPING ADDRESS
Please verify your shipping information before you submit your order for processing. You must give us the most accurate and complete information possible. Incomplete or incorrect address information is THE major cause of shipment delays. Make sure you have included all of the required information (zip code, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide..
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
*** PLEASE BE ADVISED ***
If a shipment is returned to us due to an undeliverable address, you will be solely responsible for additional shipping charges. Your Hair Fetish purchase indicates that you have read and understood our shipping policy and agree to adhere to the terms as set forth.