Processing & Shipping Times 

• Hair Care Products & Accessories: Ship within 3–10 business days. Please allow up to 2 additional days for us to process and approve your order.
• Ship within 3–10 business days.
• Customized Wigs: Ship within 10–30 business days (never beyond 30).
• All customized wigs are made in the order received. If you have an event, please order early. We do not rush or move orders ahead of others.
  

How to Know if You Ordered a Customized or Uncustomized Wig

• Customized Wig: If the wig is shown styled, cut, colored, or labeled “comes as pictured,” it is a customized unit. These take 10–30 business days.
• Uncustomized Wig: If the wig is labeled uncustomized, it will come in its natural state and ship within 3–10 business days. You or your stylist will need to pluck, color, curl, or style it.
  

Order Updates: What to Expect

We already have your email/phone from checkout and will send you updates automatically:

1. Pre-shipment Notification – Your order is complete and waiting for the carrier to pick it up.
2. Carrier Notification – Once picked up, you’ll receive a second update directly from the carrier with an estimated delivery date and time.
   

Please do not contact us for updates if your order is still within the stated timeframe. Only reach out if tracking shows “pre-shipment” for more than 14 days.

Signature Requirement

• By default, all packages require a signature at delivery. This prevents your order from being left unattended.
• If you do not want signature confirmation, please add this request in your checkout notes. We will remove it for your order.
  

Other Important Notes

• Please allow for possible delays due to customs or tariffs. Your tracking link will always provide the most accurate updates

Please review your order carefully before making a purchase, as all sales are final.

We do not offer refunds or exchanges on purchases.

If you have any questions before ordering, we’re here to help! Simply text us at (228) 438-5957, and we’ll be happy to assist you.

Thank you for trusting Hair Fetish – we’re committed to ensuring you love your wig!

Select your wig size (S/M/L) when ordering. Contact us at +1 (228) 438-5957 if you don't see your size meaning anything over a Large or under a Small. Note that choosing the wrong size can lead to a poor fit and compromise the overall look. Hair Fetish is not responsible for incorrect measurements.

At Hair Fetish, all customized wigs come pre-plucked with the lace already cut, so they’re truly ready to wear right out of the box. No salon visits or extra work needed – we’ve got you covered!

We don’t bleach the knots as a standard because it weakens the knots and shortens the wig’s lifespan. However, we’re happy to bleach them upon request at no extra cost.

For a better, longer-lasting option, we recommend our Knot Eraser. It creates the look of bleached knots, tints the lace to match your skin tone, and is waterproof – perfect for maintaining your wig’s flawless finish and longevity.

Simple, easy, and made just for you!

Yes! All of our wigs are designed to be glueless, giving you the freedom to wear them without adhesive. But if you prefer using glue, you can – our wigs are versatile enough to suit your style!

Here’s what makes our wigs special:

• High-grade wig caps for durability and comfort
• Sewn-on tracks to ensure longer-lasting wear (no glue used in construction)
• Wig combs for added grip
• An adjustable band for a custom fit
• An elastic band for extra security

Our wigs fit snugly without causing headaches and stay in place confidently. Whether you're new to wigs or a seasoned pro, our designs are made for comfort, longevity, and ease – no sliding, no falling, just flawless wear!